Customer Satisfaction
Consistency, skill and a spirit of service are essential qualities to satisfy our customers.
On both sides of the Mediterranean, the quality of our services is based on the expertise and commitment of the men and women responsible for processing your shipments.
Our employees are at the heart of our corporate strategy, because customer satisfaction depends on staff satisfaction.
of our customers have declared themselves satisfied or very satisfied with the overall service we offer.
In the last four years, many of our customers have responded to our satisfaction survey questionnaire. Their contribution enables us to update and implement progress action plans, focusing on targeted, concrete areas for improvement. The great majority of our customers, 90% of those with whom we achieve 80% of our turnover, take part in our survey.
Thanks to them, we have reliable, up-to-date performance indicators. They enable us to put corrective actions in place to guide our work in the direction of continuous improvement, with a target of "zero defects". Our quality commitment includes implementing preventive actions to avoid any non-compliance. Risk assessment and prevention are part of the continuous improvement of our performance.
The management and all our staff are committed to this quality policy.
Satisfaction survey 2016 Results
"Over 99% of our customers (panel of 138 customers) say they are satisfied or very satisfied with the overall Globtrans service"
of our customers have declared themselves satisfied or very satisfied with the overall service we offer
Quality of contact
Time to issue quotes
Reliability of information provided
Staff responsiveness and availability
Compliance of documents issued
Dealing with errors
Who are we, structure and resources, safety and environment...
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